I tried to order food from a restaurant in town and saw their online menu. I knew someone who was related to the owners so I asked him if we could get a discount and the owners agreed on 10%. I was ordering for a bunch of coworkers so I decided to use some forethought and asked for the totals after tax and discount so everyone could know exactly how much cash to bring in.
I whipped out my trusty calculator and calculated the prices and wrote my little totals down but then when they called back I was given different prices. I asked why the prices were higher than my calculations and was give a rude response to the effect that the prices on the website were incorrect and if we did not want the food then we did not have to get it.
I thought that was a very rude response especially since the mix up about the prices was because of negligence on the part of the restaurant. I will not do business with them again and I know that I am just one customer so it will not affect their bottom line but this is a personal issue for me….and I do not eat out very often anyway.
I’ve often seen where pricing on websites isn’t accurate, so I really don’t trust it and will often confirm it while ordering. It’s too bad that they had to be rude about it. I would let the manager know because they can’t fix the problem in the future if they don’t know about it.
I did try to speak to the manager but he does not speak much English so he does not really deal with things like that. His son was the one who was rude and the son takes care of the customer side since he is more fluent in English.
when you are a good businessman you have to treat your costumers right for them to keep on coming to your place.. and always remember that they are always right 🙂
You know, as one person you could effect their bottom line. You could have written this post and named the restaurant, you could have gone on to yelp, facebook, twitter, and other related site and talked about your bad experience. You could have but you did not. I think that makes you the better person.
That restaurant sounds really bad. It’s good that you called to confirm the price beforehand!
I have often seen, if not the prices on websites is correct, so I do not really trust you and will often confirm the order. It is a pity that they had to be rude to him. I let the manager know, because they can not fix the problem in the future if they do not know about it.
I agree with you 100% on your decision not to deal with this place again. I do the same thing when stuff like this happens to me – which seems to be happening more often as people take jobs they don’t like just to have a job.
In my opinion, the restaurant should have honored their website prices. Anyone who has any respect for their customers and believes in quality customer service would do so. Additionally, they should correct their website ASAP.